Expert technical support services for Digi embedded products
Advance Replacement
- Free Advance Replacements*
- Overnight shipment paid by Digi (North America Only)
- Request for replacement must be received by 2:00 CST, Monday-Friday
- International Shipping:
Shipping Costs and Shipment method is the customer’s responsibility - Service Spares **
- Available for purchase during product warranty period
12x5 Priority Support with Advance Replacement
- 7:00 AM – 7:00 PM CST Support availability
- Unlimited Support requests
- Priority Support number to ensure priority answer within live queue
- Free Advance Replacements*
- Overnight shipment paid by Digi
- Request for replacement must be received by 2:00 CST, Monday-Friday
- Service Spares **
- Available for purchase during product warranty period
24x7x365 Emergency Assistance with Advance Replacement
- Emergency Assistance support available 24 hours a day, 7 days a week (800 Number)
- Priority Support number to ensure priority answer within live queue
- Free Advance Replacements*
- Overnight shipment paid by Digi
- Request for replacement must be received by 2:00 CST, Monday-Friday
- Service Spares **
- Available for purchase during product warranty period
* Overnight and expedited shipments are based on product availability. To qualify for same day shipment, notice of need must be made to Digi no later than 2:00pm CST, Monday-Friday. Next day shipments are limited to delivery within North America only.
**Available for purchase at time of service agreement. Qualify to receive a 50% discount from product list price for use as a Field Replacements only. Not to be used for re-sale or contract will be voided.